Emergency Numbers in China for Travelers

If you are traveling in China, these are the main numbers worth saving:

• 110 — Police
• 119 — Fire
• 120 — Ambulance / medical emergency
• 122 — Traffic accidents
• 12367 — Immigration and exit-entry service hotline

The first four are emergency numbers.

12367 is different: it is for immigration and exit-entry questions rather than general emergencies.

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110 — Police

Call 110 if you need urgent police assistance.

Examples include:

• Theft
• Robbery
• Assault
• Serious threats
• Other immediate police emergencies

When calling, try to explain:

• What happened
• Where you are
• Whether anyone is injured

If possible, have your hotel, attraction or street name available in Chinese.

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119 — Fire

Call 119 for:

• Fire
• Smoke
• Serious fire hazards
• Rescue situations involving fire services

Give the location as clearly as possible.

If you are in a hotel, shopping mall or station, also alert nearby staff.

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120 — Ambulance

Call 120 for an urgent medical emergency.

Examples include:

• Serious injury
• Loss of consciousness
• Severe breathing difficulty
• Suspected heart attack
• Other situations requiring emergency medical transport

China's official guidance identifies 120 as the emergency medical number across the Chinese mainland.

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122 — Traffic Accidents

Call 122 if you are involved in or witness a traffic accident that requires traffic police assistance.

Be ready to provide:

• Location
• Vehicles involved
• Whether anyone is injured

If someone also needs urgent medical help, call 120.

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12367 — Immigration Help

Call 12367 for questions related to:

• Entry and exit
• Visa-free policies
• Immigration procedures
• Accommodation registration
• Arrival Card
• Exit-entry administration

It is operated by China's National Immigration Administration.

The service runs 24 hours a day and supports English; additional languages are also available through interpreter-assisted service.

12367 is not a replacement for 110, 119 or 120 in an emergency.

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What If You Do Not Speak Chinese?

Stay calm and keep your message simple.

Useful information includes:

• Your location
• Hotel name
• Street or attraction
• What happened
• Whether someone is injured

A map app can help you show or read the location.

Keep the Chinese name and address of your hotel saved on your phone.

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Useful Chinese Words

You do not need to memorize these, but saving them can help.

报警
Call the police

警察
Police

救护车
Ambulance

医院
Hospital

火灾
Fire

我不会说中文。
I don't speak Chinese.

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What If You Lose Your Passport?

If your passport is lost or stolen, report the loss to local police as soon as possible.

You may then need to contact:

• Your embassy or consulate
• Local exit-entry authorities
• 12367 for immigration-related guidance

China's official foreign-resident guidance specifically advises reporting a lost passport to the local police station immediately.

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Should You Call 12345?

12345 is a government public-service hotline in many Chinese cities.

It can help with non-emergency matters such as:

• Public services
• Local government inquiries
• Transport or city-service questions

It is not the number to use for an immediate police, fire or medical emergency.

For urgent situations use:

• 110
• 119
• 120
• 122

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Emergency Checklist

Before your trip:

• Save 110, 119, 120 and 122
• Save 12367
• Save your hotel name in Chinese
• Save your hotel address
• Save your travel-insurance contact
• Save your embassy or consulate details

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What We Recommend

You probably will not need any of these numbers.

But they take less than a minute to save.

The easiest rule to remember is:

110 police — 119 fire — 120 ambulance — 122 traffic

and:

12367 for immigration questions.

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Official Sources

This guide was checked against information published by:

• The State Council of the People's Republic of China
• Beijing Municipal Government
• National Immigration Administration of the People's Republic of China

Emergency and public-service procedures can vary by location. Follow instructions from local authorities when necessary.